Hard Reset T-Mobile MyTouch Hero 3G Phone

1. Pull the battery if necessary to power down the phone

2. Re-install the battery

3. Hold down the Home and Back keys and press the power button briefly, keeping the Home and Back keys pressed

4. The phone will boot to a white screen with some green text. Below that, you will see CLEARSTORAGE in purple.

under that you will see "Delete all user data?" Yes - No

5. Choose Yes by clicking the track ball (this is the ACTION. You can also choose not to proceed by pressing the POWER button)



Remember...this is a MASTER RESET, and will set your phone back to the way it left the factory. It will delete everything on the phone.